Gaya APA

Anatan, Lina. (2008). Service Excellence: competing through competitiveness . Bandung: CV. Alfabeta.

Gaya Chicago

Anatan, Lina. Service Excellence: competing through competitiveness. Bandung: CV. Alfabeta, 2008. Text.

Gaya MLA

Anatan, Lina. Service Excellence: competing through competitiveness. Bandung: CV. Alfabeta, 2008. Text.

Gaya Turabian

Anatan, Lina. Service Excellence: competing through competitiveness. Bandung: CV. Alfabeta, 2008. Print.