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Tjiptono, Fandy, Chandra, Gregorius. (2019). Service, Quality & Customer Satisfaction Edisi 5 (5). Yogyakarta: Andi.

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Tjiptono, Fandy, Chandra, Gregorius. Service, Quality & Customer Satisfaction Edisi 5. 5 Yogyakarta: Andi, 2019. Text.

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Tjiptono, Fandy, Chandra, Gregorius. Service, Quality & Customer Satisfaction Edisi 5. 5 Yogyakarta: Andi, 2019. Text.

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Tjiptono, Fandy, Chandra, Gregorius. Service, Quality & Customer Satisfaction Edisi 5. 5 Yogyakarta: Andi, 2019. Print.